Last updated: October 28, 2025

These Terms of Service (the "Terms") form a binding agreement between Craze Software, LLC (d/b/a ContentCraze, "we," "us," or "our") and you ("you" or the "User") governing access to and use of our websites, web app (for brands), and mobile apps (for creators) (collectively, the "Services").

Plain‑English heads‑up: ContentCraze runs skill‑based short‑form video competitions ("competitions," legally "contests") designed for TikTok‑native content. Competition mechanics are governed by our Official Contest Rules (incorporated here). Brands own winning content in perpetuity (as defined there). These Terms cover your account, acceptable use, payments, and legal terms.

1) Acceptance of Terms

By creating an account, accessing, or using the Services, you agree to these Terms, the Official Contest Rules, the applicable Competition Schedule, and our Privacy Policy. If you do not agree, do not use the Services.

2) Who May Use the Services (Accounts & Eligibility)

• Creators:
  United States: 13+; under 18 require verifiable parent/guardian consent.
  European Union: 13+; under the local digital age of consent (13–16) require parent/guardian consent.
  All other countries: 18+.

• Brands/Sponsors: Must be duly authorized to bind the business to these Terms.

• One account per person: One ContentCraze account and one TikTok account per person; no alternate/duplicate accounts. Connect the correct TikTok account for metric verification.

• You must maintain accurate registration information and keep credentials secure.

3) Service Overview & Roles

• Brands/Sponsors ("Sponsors") use the web app to launch and manage competitions (briefs, rules, prize pool, hashtags/mentions, assets) and to review entries/results.

• Creators/Entrants ("Creators") use the mobile app to discover competitions, create TikTok videos per the brief, and submit entries.

• ContentCraze provides the platform, tooling, and scoring. We are not a party to any separate agreements between Brand and Creator beyond these Terms and the Official Contest Rules.

4) Competitions; Official Contest Rules

• Each competition is governed by the Official Contest Rules (Master) plus a per‑competition Competition Schedule (variables like dates, geography, prize pool, submission limits).

• Scoring: ContentCraze defines the proprietary Impact Score and tie‑breakers; Sponsors do not set scoring.

• Timing: Creators must submit entries within 15 minutes of posting on TikTok; metrics are counted from TikTok post time until competition end; posts must remain public through the competition and verification period.

• Authenticity: No creator‑run paid boosts during competitions; no fake/bought engagement. ContentCraze may review/audit/adjust scores and withhold or revoke rewards for violations.

• If a Schedule conflicts with the Rules, the Rules control, except where the Schedule is expressly permitted to vary a field.

5) Ownership of Content; Licenses

• Creators retain ownership of submissions unless they are Winning Submissions.

• Winning content: For any Winning Submission (a submission for which the Creator receives any reward/payout, including ties/tiers/bonuses), the Sponsor owns the winning content in perpetuity after the contest ends.

• Platform license (Creators → ContentCraze): Creators grant ContentCraze a limited license to host, display, and operate submissions on the Services (e.g., galleries, leaderboards) and to use limited excerpts to operate and promote competitions.

• Publicity rights (Creators → ContentCraze): Creators grant a worldwide, sublicensable, royalty‑free license to use their name, image, voice, and likeness as they appear in the submission for operating competitions and related promotional displays, and represent they have permissions from any other identifiable persons in the video.

• Third‑party rights: Creators may use TikTok‑permitted audio. Off‑TikTok reuse may require extra permissions or licenses. Sponsors are responsible for obtaining any additional rights/clearances for their reuse of content.

• Platform IP: The Services, scoring methods, software, and brand assets are owned by ContentCraze and its licensors and protected by law. Except for rights expressly granted, we reserve all rights.

6) Payments; Payouts; Fees

• Creator payouts: Processed via Stripe after verification, consistent with the Official Contest Rules. Creators must complete Stripe onboarding (including KYC and any required tax forms, e.g., W‑9/W‑8BEN). If a Creator cannot or will not complete Stripe onboarding, we may decline payment.

• Sponsor funding & fees: Sponsors agree to fund prize pools and any applicable platform fees as specified in the competition setup/checkout. We may use a third‑party payment processor for sponsor payments. Unfunded or reversed payments may result in suspension, cancellation, or other remedies.

• Minimum prize pools: Any minimums (if applicable) are set per Competition Schedule and/or the sponsor checkout flow.

• Refunds, cancellations & changes (Sponsors): We may, in our reasonable discretion, modify schedules, pause, or cancel a competition to protect integrity (e.g., fraud, technical issues, non‑payment). Refunds or credits, if any, are handled case‑by‑case; we may issue credits, partial refunds, or no refund depending on stage, costs incurred, and participation to date. We aim to act professionally and fairly while protecting platform integrity. Sponsors remain responsible for amounts already committed or incurred and authorize us to offset or net such amounts against future invoices where permitted.

• Taxes: Users are responsible for their own taxes. We and Stripe may collect required tax forms and issue tax documentation where applicable.

• No chargebacks/fraud: You agree not to initiate fraudulent chargebacks and authorize us to recover unpaid amounts via permitted means.

7) Acceptable Use & Prohibited Content

You may not use the Services to:

• Violate laws, rights of others (including privacy, publicity, IP), or TikTok's policies.

• Submit illegal, hateful, harassing, violent, unsafe, sexually explicit, or misleading content.

• Post medical/financial/legal claims as factual without evidence or required disclosures.

• Engage in fraud, spam, manipulation, bots, click farms, engagement pods, or paid boosts during competitions.

• Interfere with service integrity (reverse engineer, scrape at scale, attack, or circumvent controls).

We may remove or refuse content, suspend accounts, and report unlawful activity.

8) SMS Program; Communications

If you opt in to SMS, you consent to receive texts from ContentCraze at the number provided. Message frequency varies. Message & data rates may apply. Reply STOP to cancel; HELP for help. Consent is not a condition of purchase. We may send transactional emails/SMS related to your account or competitions. Marketing emails/SMS are sent with consent where required. Manage preferences in‑app or via message instructions.

9) Privacy

Our Privacy Policy explains how we collect, use, and share personal information (including brand inputs for the AI‑Viral Assistant). By using the Services, you consent to our data practices described there.

10) Third‑Party Platforms (TikTok) & Integrations

The Services interface with TikTok and other third parties under their terms and policies. ContentCraze is not affiliated with, sponsored by, or endorsed by TikTok. Your use of TikTok is governed by TikTok's terms. We are not responsible for third‑party services.

11) Feedback

If you provide feedback or suggestions, you grant us a non‑exclusive, perpetual, irrevocable, royalty‑free license to use them for any purpose, without obligation.

12) Disclaimers

The services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non‑infringement. We do not warrant that the services will be error‑free or uninterrupted, or that results will be accurate or reliable.

13) Limitation of Liability

To the maximum extent permitted by law, in no event will ContentCraze or its affiliates, officers, employees, or agents be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or business interruption, arising out of or relating to these terms or the services, even if advised of the possibility. Our total liability for all claims in the aggregate will not exceed the greater of US$100 or the amounts paid by you to ContentCraze for the services in the 12 months before the event giving rise to liability.

14) Indemnification

You will defend, indemnify, and hold harmless ContentCraze and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your content or conduct; (b) your violation of these Terms or the Official Contest Rules; (c) your violation of law or third‑party rights; or (d) for Sponsors, your reuse of content and required clearances.

15) Suspension & Termination

We may suspend or terminate access to the Services (and remove or disable content) if we reasonably believe you violated these Terms, the Official Contest Rules, or law; if fraud or risk is present; or to protect users or the Services. You may stop using the Services at any time. Sections that by their nature should survive termination do so (e.g., Ownership, Disclaimers, Limitation, Indemnity, Arbitration, Governing Law).

16) Changes to the Services or Terms

We may modify the Services or these Terms. If we make material changes, we'll notify you (e.g., in‑app or by email). Changes take effect on the posted effective date. Your continued use after changes means you accept the revised Terms.

17) Arbitration; Class Action Waiver

Please read this section carefully. It affects your rights.

Most issues can be resolved quickly by contacting nick@contentcraze.io. If not, you and ContentCraze agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (collectively, "Disputes") by binding individual arbitration, rather than in court, except that either party may seek relief in small claims court for qualifying matters.

• Arbitration rules & forum: The Federal Arbitration Act (FAA) governs this section. Arbitration will be administered by AAA under its Consumer Arbitration Rules (or, if you are a business Sponsor, the Commercial Arbitration Rules), then in effect, as modified by this section. The arbitration will be conducted by a single arbitrator. The seat and venue will be Delaware, unless the arbitrator permits remote proceedings or the rules allow otherwise.

• No class actions/class arbitrations: You and ContentCraze agree to bring Disputes only on an individual basis, and not as a plaintiff or class member in any purported class or representative action. The arbitrator may not consolidate claims of more than one person.

• Injunctive relief: Notwithstanding the foregoing, either party may seek temporary or preliminary injunctive relief in a court of competent jurisdiction to protect rights pending arbitration (e.g., to stop misuse of IP or the Services).

• 30‑day opt‑out: You may opt out of arbitration by sending a written notice to nick@contentcraze.io within 30 days of first accepting these Terms. Your opt‑out will not affect other terms.

• Severability: If the class action waiver is found unenforceable, then this entire arbitration provision will be unenforceable and the Dispute will proceed in court (Delaware venue).

18) Governing Law; Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict‑of‑laws rules. Venue for any dispute that is not subject to arbitration (if applicable) will be the state or federal courts located in Delaware, and you consent to their jurisdiction.

19) Miscellaneous

• Entire agreement: These Terms, the Official Contest Rules, Competition Schedules, and the Privacy Policy form the entire agreement, superseding prior understandings.

• Non‑waiver; severability: Failure to enforce is not a waiver. If any provision is unenforceable, the rest remains in effect.

• Assignment: You may not assign without our consent; we may assign in connection with a merger, acquisition, or sale of assets.

• Headings: For convenience only.

20) Contact

Craze Software, LLC (ContentCraze)
131 Continental Dr Ste 305, Newark, DE 19713, USA
nick@contentcraze.io